Imagine a contact centre solution that enables you to better manage your customer conversations? A solution that utilises artificial intelligence to automate conversations and improve both your customer’s experience and the efficiency of your call centre.

Introducing

Oration by Convai.

Drawing on the latest generation of speech recognition technology, Oration asks “how can I help you today?” Whatever the answer may be, our call routing solution will be able to handle the call optionally playing targeting banners or directing the call to the most appropriate outcome. The framework is already in place to decide if your caller needs to immediately talk to a call centre agent, requires further education first or can be offered a self serve option instead. They can even be politely deflected from the call centre altogether.

Oration will:

  • Reduce average handling times
  • Increase uptake to self service
  • Provide targeted banners
  • Facilitate a digital channel shift
  • Improve agent and customer engagement
  • Support speed to competency.

Oration has changed the way you’ll do business and reimagined the AI powered call centre.

Plus, it is affordable for all call centre sizes.

We provide a cloud based solution that plugs directly into your current call centre platform and can be up and running within 2 to 3 days. The user-friendly interface is designed for call centre staff and management, with no technical knowledge or expertise required. And with a transaction based pricing model, it’s within affordable reach of even the smallest contact centre.

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Oration has changed the way you’ll do business and reimagined the AI powered call centre.

Advance speech recognition

Advanced speech recognition


Oration uses the very latest technology including Google and Amazon to recognise the callers language and apply an intent to every request. And as the user, you have the power to supervise the learning process and adjust its behaviour.

Complex call routing

Complex call routing


Oration is designed to handle huge volumes of calls and call routing options. Every call is assigned an intent and it sits within a relevant context so that the customer’s entire journey makes sense and is a positive experience.

Ongoing supervised learning

Ongoing supervised learning


Artificial intelligence is all about the learning process and rather than needing an entire system re-tune every quarter, all Oration typically requires is just 15 minutes a day of checking the call log and addressing any flagged calls that went unassigned.

Contact centre agent view

Contact centre agent view


At the heart of Oration is a transcription recogniser that turns all conversations into text for the contact centre agent to view. Imagine your call centre agent being able to view exactly what the customer has said, before they even answer the call.

Graphical user interface dashboard

Graphical user interface dashboard


Build, manage and report on your entire call routing solution through an easy to use interface. You can set the context, the intent and the outcome for every conversation via the dashboard – and view in real time, anytime.

Reporting insights

Reporting insights


The reporting tab is a dashboard tool that allows you to easily filter by days and times, displaying the top reasons why your customers called. And if you need to dig deeper, more complex analysis is only a few clicks away.

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